Customer Testimonials

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Google Feb 26, 2024

Miguel Rodriguez took us in quickly and professionally. Answers all our questions and concerns. Made our 10k maintenance process a great experience

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Google Feb 25, 2024

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Google Feb 22, 2024

Kattelyn was very helpful, courteous, and professional. She answered all my questions and kept me in the loop as my car was being serviced. She is a great asset to have working for the Volkswagen service department. Thank you Kattelyn. It is so refreshing, in this day and age, to get a member of customer service that actually cares for their customers.

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Google Feb 19, 2024

great experience! Caitlin and Journey are the best, so helpful and friendly. i really appreciated the service and care they provided!

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Google Feb 12, 2024

As somebody who is working a crazy schedule, I've had to make a few appointments and then be an annoying no-show. However, when I finally got around to being faithful to my appointment request (sorry again!), the team here was nothing short of amazing. They worked with my elderly parents on my behalf and coordinated everything perfectly. The line of communication was held the entire way through the process, and I am very appreciative of their service. Thank you!!! - Paul H.

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Google Feb 8, 2024

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Google Jan 29, 2024

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Google Jan 21, 2024

I've been coming here for 3 years, for car service. Service staff is great, the waiting area is clean with Wifi, and desks for privacy, if you are working while waiting.

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Google Jan 20, 2024

Great service

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Google Jan 20, 2024

Friendly

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Google Jan 19, 2024

excellent customer service.

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Google Jan 15, 2024

Great service and responsive!

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Google Jan 14, 2024

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Google Jan 14, 2024

Bobby was not pushy.

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Google Jan 14, 2024

Barry Bagaman in the service department is a professional humble nice guy that makes the experience of booking and getting service very easy and not stressful. Jim the service department manager is a professional nice guy as well, amazing people like this deserve to represent Volkswagen as a worldwide company in one of their dealers service departments.

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Google Jan 12, 2024

The gentleman who helped me was very nice, helpful and knowledgeable. My husband and I really appreciated the video of my car your mechanics made, that's a great touch!

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Google Jan 11, 2024

Our salesman Diego was excellent. Made the purchase very easy and no pressure. Gave me a great deal on my trade in and was out of there in under 2 hours.

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Google Jan 10, 2024

The sales person, Luis Chavez, Made my car buying experience a very positive one! He was patient, professional, knowledgeable, and friendly. The other members of the Knights Volkswagen were excellent as well. I will recommend Luis Chavez and this dealership to others. Again, Thank you Luis!

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Google Dec 24, 2023

My service advisor was efficient and friendly. Service completed timely.

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Google Dec 22, 2023

Barry was great to work with, and the process for scheduling and pick up was easy!

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Google Dec 17, 2023

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Google Dec 14, 2023

outstanding

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Google Dec 9, 2023

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Google Dec 7, 2023

Service agent Antonio was awesome. Very helpful in explaining everything.

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Google Dec 6, 2023

ID.4 purchase with the Elk Grove Volkswagen team was a breeze. Luis, Zach, and Keann in Sales, and Austin in finance were professional, friendly, and transparent throughout the entirety of the process.

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Google Dec 5, 2023

Everybody was very helpful.

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Google Dec 2, 2023

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Google Nov 20, 2023

Miguel was very helpful during my scheduled service for my ID.4. I took my 2021 ID.4 in for a recall. He explained the steps to complete the recall and set me up with a loaner car. He kept me posted on the status of my repairs and was great when I needed to pick up my car.

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Google Nov 20, 2023

I recently had a fantastic experience at this car dealership. Everyone I interacted with was incredibly professional, friendly, and efficient. From the sales team to the finance department, the staff made the car-buying process smooth and enjoyable. I highly recommend this dealership for their excellent service and friendly atmosphere.

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Google Nov 20, 2023

Simple, fast, efficient, and transparent

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Google Nov 19, 2023

I enjoyed coming here to get my car. The process was stress free and with the help of the Finance Manager Rosa she explained everything clearly and made it an enjoyable experience for me. My salesman Diego was knowledgeable and wasn’t pushy at all. They have a great team here at Volkswagen and i would highly recommend this dealership to anyone looking for a car and great customer service.

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Google Nov 6, 2023

Communication

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Google Nov 5, 2023

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Google Nov 3, 2023

My AC was not working correctly on my Jetta. This is the 2nd time I brought it in for this issue but Miguel Rodriguez who was my service advisor was very helpful throughout the whole process. I was given a rental car which was very helpful because they needed to keep my vehicle for 1 week for full repairs.

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Google Nov 3, 2023

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Google Oct 23, 2023

Your staff is friendly, and honest. Work fast. And do the work the right way.

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Google Oct 19, 2023

Great service. Transparent from start to end. Thanks Ray!!

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Google Oct 19, 2023

I expected quality service. What exceeded my expectations was how competitively priced your services were. Cheaper than JiffyLube for an oil change! Same price as my local mechanic for rear brake pad/rotor replacement.

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Google Oct 17, 2023

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Google Oct 15, 2023

Elk Grove VW Diego and the staff was excellent easy to deal with and would recommend buying from here

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Google Oct 12, 2023

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Google Oct 10, 2023

I worked with Graham over the internet and phone and the process was fairly seamless. We did have some communication issues on connecting the Electrify America App, but got that squared away.

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Google Oct 8, 2023

Miguel was my service tech, he was patient, communicative and helpful in terms of keeping me informed every step of the way. He did a great job of explaining the technical car jargon, so I could understand and put me at ease that my car was in good hands.

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Google Oct 7, 2023

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Google Oct 3, 2023

Staff always greets me with a nice welcoming and smile and the service is always spot on.

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Google Sep 29, 2023

there was an issue with the tire pressures that I had to correct myself due to the fact I was under a time constraint to pick up the car. they did walk me through solving the issue once we figured out exactly what it was. there was a one minor part missing that they are now going to mail to me which we both agreed would be the easiest way to get it to me since I am not in the town of the dealership. the overall experience was very good and dealing with the sales staff was very good.

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Google Sep 26, 2023

Minh is awesome!

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Google Sep 25, 2023

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Google Sep 22, 2023

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Google Sep 20, 2023

The best car buying experience I’ve ever had. Excellent knowledge from the sales team, no pressure, and great service from everyone involved. I’ve spent 6 hours purchasing a Honda and it only took us 2 hours to complete this deal and receive a detailed, polished, full of gas car - and instructions on how to connect things and work the systems. The over all approach and level of service was far above any other I’ve had. The Knight Group’s level of customer focus and desire to provide an uncommon car buying experience stands out. Thank you!

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Google Sep 11, 2023

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Google Sep 5, 2023

We had been looking at VW atlas for a few weeks and after going to a few other dealers, we landed with Elk Grove VW and I’m so happy we did. Our salesman was Diego and we have nothing but amazing things to say about our experience with him and the entire staff. We live 2.5 hrs from Elk Grove and Diego took pictures as I requested and communicated with all my requests and questions days before we made the trip. It didn’t really feel like that typical car buying experience. It felt so relaxed and they were more ...

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Google Sep 4, 2023

Service advice was clear and specific. Service was delivered on time as promised.

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Google Sep 3, 2023

Barry was very helpful and kind with getting this done

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Google Sep 3, 2023

My salesmen Nathan was great! It was definitely worth the drive to Elk Grove Volkswagen. I’m a previous preferred Niello VW customer and I wasn’t happy with them.

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Google Sep 3, 2023

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Google Sep 3, 2023

Minh was so helpful and awesome!

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Google Sep 1, 2023

The team made it such a hassle free process for me. They gave me the best rate possible and searched until they got the best numbers out there! I called Brandin (sales manager) first thing in the morning and I commuted to the location and was out within two hours!! That’s unheard of with purchasing vehicles. At least in my experiences. Diego was amazing and was very attentive with every step of the way with my purchase. Austin was also a tremendous help with all the financing paperwork. They even are going to replace my back tires having >80% ...

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Google Aug 29, 2023

was treated really great by Ray

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Google Aug 28, 2023

Just a great experience in purchasing a car.

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Google Aug 20, 2023

My partner and I leased an ID.4 from Elk Grove VW, and it was an excellent experience. We worked with Luis who was the greatest salesperson we’ve ever worked with. Luis was extremely knowledgeable, patient, and consistent with follow-up. The entire process was welcoming, quick, and easy. If you’re looking to purchase a VW. Definitely check out Elk Grove VW. We couldn’t be happier with our experience and purchase.

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Google Aug 19, 2023

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Google Aug 14, 2023

Had a check engine light while travelling far from home and they helped us out. Turned what could have been a pretty terrible day to a relief. If I lived in the area, I'd be shopping for my next car here.

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Google Aug 14, 2023

Easy process, great customer service experience

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Google Aug 14, 2023

Grahm did an excellent job! Great prices outstanding service.

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Google Aug 12, 2023

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Google Aug 11, 2023

Easy to schedule appointment, friendly consultant, didn't try to sell me on anything extra, nice waiting area.

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Google Aug 8, 2023

Everyone was extremely nice, and helpful. I found a car that perfectly suits me. They walked me through all the features of my car and we had great conversations.

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Google Aug 8, 2023

First time at Elk Grove Volkswagen .a professional and easy and fast way to purchase a car .I appreciated the business with them and I recommend them .we got vw electric car a very nice car .thank you to the sales person and the manger Zac and the finance

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Google Aug 6, 2023

Love the vehicle & process was super fast. No shenanigans & we love that.

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Google Aug 5, 2023

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Google Aug 4, 2023

Keann Llaban was our salesman who did a very nice job of assisting us through the purchase. It was only 2 hours from the time we walked through the door, selected the car, test drove it, negotiated the price, signed the paperwork and drove off the lot. This was a record for us. Thanks again.

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Google Jul 29, 2023

Everyone was super friendly and did everything they could to help me get the best for my family.

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Google Jul 29, 2023

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Google Jul 26, 2023

We had a great experience here. The staff went out of their way to find us exactly the vehicle that fit our needs, and not only that, but were respectful when we wanted to see our other options from other dealerships. Due to their respectfulness, we felt comfortable returning to this dealership and making our purchase. The signing of documentation was so fast. I have bought new vehicles from other dealerships, and they will easily have us waiting 5+ hours. Not here. It was straight and to the point. Great experience, and I recommend Elk Grove VW to my family.

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Google Jul 26, 2023

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Google Jul 25, 2023

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Google Jul 23, 2023

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Google Jul 20, 2023

The first time that we stopped by, we met Keann Llaban, who was very polite and welcoming, asked us what vehicle we would like to look at, showed us options, answered our questions and was not pushy at all. We told him that we would think about it and may come back. Keann gave us his business card. Once we decided, we called the dealership and was told that Keann would be off for a couple days. We made arrangements to meet with Graham Copps, who shared the same qualities as Keann. Long story, everything flowed, we purchased an Atlas ...

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Google Jul 19, 2023

Me and my wife were looking to get her into a new 3 rows vehicle. Compare to Subaru, Honda, and Nissan, Volkswagen had the best in class space. We went to a different Volkswagen dealer near us and they were extremely rude and unprofessional. The staff at Niello was friendly and they were able to find a vehicle that check all our boxes, something that the other Volkswagen dealer did not even offer. Not to mention that the paperwork was filled in about one and a half our. My wife (Elizabeth) and I (Rey) could not be any happier with the ...

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Google Jul 18, 2023

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Google Jul 18, 2023

The dealership has a very friendly approach to a potential new buyer. No sales pressure, very patient and transparent with all answers. We made several interactions with our sales rep on multiple days before deciding to buy our new VW. Would recommend trying the dealership if thinking about buying a VW. Ask four Nate T.

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Google Jul 17, 2023

Excellent experience. Car was done as promised and reasonably priced for services done.

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Google Jul 17, 2023

Very quick and honest! My car was done in the amount of time that was told to me. Good waiting area and I was able to get work done while I waited.

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Google Jul 15, 2023

Nathan at VW EG is amazing! Highly recommend him as your salesman if you're in the market for a new/pre-owned car. Nathan is extremely thorough and made the process easy & convenient! 10/10

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Google Jul 6, 2023

No pressure sales. The vehicles sell themselves, good sales helps customers understand the process as is unique for them. This was my experience.

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Google Jul 5, 2023

Everyone was extremely helpful, understanding and flexible. The manager was involved in the entire process and was willing to work with us in multiple different situations. The sales staff was personable, informative, attentive, and really made the entire experience exciting and stress free. We will definitely recommend them to our friends and family!

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Google Jul 4, 2023

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Google Jul 4, 2023

Fast and timely. The time he said it would be done, it was

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Google Jul 2, 2023

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Google Jul 2, 2023

Great customer service

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Google Jul 1, 2023

Well I looked at the Volkswagens here and the EV vehicles seem to be pretty well furnished. And the attributes like charging and acceleration and range seem to be pretty good.

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Google Jun 27, 2023

For me in the same day on a Saturday. Despite this location being the furthest , I still choose eg !!

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Google Jun 26, 2023

Been going to Elk Grove VW, previously Lasher VW since 1971. That says everything!!

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Google Jun 25, 2023

The service is very good. However, after making an appointment for me, They made a mistake about the time of my appointment. The front desk made an appointment for me at 11 am on Tuesday, and I did not receive any SMS or email for the appointment. I arrived on time only to be told my appointment was Monday morning at 11am.but, they quickly helped me jump in line and arrange an oil change,It just made me wait for more than an hour, but the whole process was very smooth, and even washed my car at the end. The ...

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Google Jun 24, 2023

Thank you Jonathan Funk. Our new car had a mail in tire and we didn’t receive a wheel lock key with it. He drove an hour up to us to get the tire unlocked so we could drive.

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Google Jun 23, 2023

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Google Jun 23, 2023

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Google Jun 18, 2023

My service advisor was amazing. I explained that I needed to pick my son up from school. I was put in a loaner vehicle, so I wouldn't be without transportation for the day. They were patient with me while I juggled my one year old. A service member even moved my car seats into the loaner for me.

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DealerRater May 31, 2021

I had had a bad experience buying my last car - Wyatt and the team were understanding of my anxiety and patient when I needed time. I’m now the owner of my first brand-new car and confident that I made the best choice for me.

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