Customer Testimonials
Exemplary service and communication.
Quick appointments and customer service. Highly recommend calling ahead of appointment to ensure a loaner vehicle is available.
I'll be honest if your coming for a service its Best you call them. There very detailed on what need to be done on your car as my first time doing a service with volks there a lot I learn as I had Chevy cars and Honda it a very different experience. There doing there job so be easy on them. But I do got to say they have a very nice coffee machine.
We were supported right away. Rep was helpful, attentive, and knew what he was talking about.
Minh and the rest of the service team did an excellent job.
Barry Bagaman assisted me that day and he was excellent!
Thank you for speedy diagnosis of my car's problem and fixing it.
Wonderful experience working with the team over here. Always available for questions, super responsive, worked with my needs, and provided guidance as I looked at VWs!
My husband and I had to unexpectedly replace one of our vehicles and car shopping is my least favorite thing to do. We loved our previous Atlas, so we came to Elk Grove from Roseville to check out what they had. We were greeted by Luis who was so nice and welcoming. We told him what we were looking for and he was so helpful with showing us what they had and bringing each one up to the front for us to look at. He listened to all of our needs and helped in every way he could. He made ...
Great start. Great service. You get what you pay for.
Friendly and knowledgeable team.
The place. Words can’t describe what you will experience. If you want a used car in perfect condition don’t hesitate to buy one. I purchased their used. Hard to say you won’t want to come back again.. Enjoy the experience.
I was impressed by the professionalism and competence of the personnel! Would highly recommend them!
Good Job. God bless your staff and their families.
Our first ever visit at lasher vw Elk Grove .spent all day Friday looking for vw Jetta went to Roseville Lexus where we where messed about .as we drive home we passed by vw Elk Grove and saw a vw Jetta to which my son loved and was greeted by BOBBY WILLAIMS awesome meet and greet true to his words we came back later to test drive car and BOBBY made the deal we wanted no trade in 0 down and awesomenes monthly payment well in our budget .The sale manager was awesome getting our deal with bank and Michelle in ...
I experienced great customer service at this VW location. Everyone was friendly, insightful, and helpful and I was happy with the service conducted on my vehicle.
I got an appointment last minute and was taken care of promptly! Shout out to the service department. 15/10 recommend
Ease of this purchase, went smooth and quick. The details of the vehicle was explained in great detail. Once I decided Michelle was very on point with explaining the options I had. I'm glad I chose VW
Gates and Journey are great to work with and are phenomenal with customer service.
The service advisor, Barry, is always so helpful and friendly.
Always a fast and easy exchange. I needed an oil change ASAP before a trip and will be returning for the suggested maintenance remaining.
Elk Grove VW has been a great dealership to work with and Barry has been my service writer each time I have come in and has always been direct, friendly and is knowledgable about the brand and the vehicles.
Didn’t find the problem, but communicated well and didn’t charge me since they couldn’t find the issue
Minh in service is very knowledgeable and helpful! Very easy to work with and answered all my service questions promptly. Thank you Elk Grove VW and Minh in service for the excellent customer service!
Service from Don and Julie has always been amazing. My only issue was that VW itself is taking too long to address issues raised by VW Action Code 19Q8 and that my service writers were not informed quick enough of the issue. My car experienied the failure less than an hour after leaving the dealership and I feel that more timely communication from VW regarding known issues would be less hazorodous.
Great experience wnd service.
Very quick and easy. Sales rep and finance person made it easy.
I use to get from Honda (if I remember correctly) list of what each 10,000's service that would need to be performed. I don't know, the service was expensive, but I guessed it needed to be done. My coolant needed to be changed. Might have been nice to actually have been shown the coolant on the stick? anyhow, it's done and I feel better I guess
You guys deliver excellent customer satisfaction, you go over and beyond cleaning out my car and making sure the problem was fixed with ease. Communication is key and you all have it. You guys deserve more then just these stars Thank you so much for always being a great place to take my car.
Today I found that the service group at Elk Grove VW will go way above and beyond to help with your services questions and needs. Thank you for listening and helping solve the concern with my son's new car. It was much appreciated!
Always friendly, helpful and communicative.
Julia kept me informed of the progress of my repair. I truly appreciate how easy the process was.
Service was performed quicker than expected and all handled professionally.
Always awesome service since we purchased our Atlas. Thank you!
Am always greeted by name; I always get to work with a very attentive, knowledgeable service consultant (who positively represents the dealership). It's always a pleasure to come for service at this dealership.
I am a new customer of Lasher VW and have nothing but great things to say about their service dept. I came in with a brake pedal vibration on my 2022 Jetta after being blown off by a local VW dealer with the classic “cannot duplicate so must be normal” excuse. From Don my service rep to Jim the manager, everyone handled themselves with the utmost professionalism. Jim was especially fantastic. He spend a lot of time with me comparing vehicles, contacting higher ups, and working with the techs to make sure no stone was left unturned. He approached it as ...
a 40K service and a couple of repairs done on a Saturday in one day. Hard to get that service elsewhere.
Great customer service.
As a client of Lasher VW since 2004, i have been servicing all my vehicles at the dealership Throughout the years i have enjoyed great service both from the service advisors and the mechanics When Cecil was the manager and now Jim, the service continuous to be great. They both had a open door policy regarding answering any questions and or being helpful. If sometimes there was an issue it has always been taken care immediately with no hustle or excuses. During my last service, which was just an oil change and Jim was out on vacation, Julia Gates (the service ...
Everyone we worked with was friendly, professional and very accommodating.
Wonderful service, kind and thought people. I also must comment on how clean and neat everything was.
Really nice to have great selection I do wholesaling and bought some trade-ins and they were very helpful great place to do business..
Professional and very friendly service.
Got my oil change and drained coolant. Some peace of mind.....
Went to check out the VW ID 4 electric car. Was impressed with the salesmanship knowledge.
Best people and best service.
Great warranty experience. Modern day cars rarely require major repairs whilst under warranty. Hence most warranty interactions with dealerships are for small issues: a knob broke, a door latch no longer works and in my case the fuel panel cover stuck. In the past Honda, Buick and even Cadillac have always dismissed these claims from me as being "user operator error". But Don from EG Volkswagen really took the time to understand the issue and see it was a legitimate claim. He still had to route it through his manager etc but importantly he just didn't dismiss ...
Parts associate was friendly and helpful.
Friendly service where they don’t pass you off a hundred times to buy a car.
Fritz is the best!
Very good service
Awesome customer service. Julia, Mike and Don were amazing and b ery helpful. We drove 20+ miles and avoided Niello because nowadays the quality of your staff and service are critically important. Thanks for making good hires now give them a raise and keep them!
My go to dealership for my VW service needs.
I was very impressed with Elk Grove Volkswagen, they were fast,professional and courteous, I will be back for my service needs.
This is our 3rd service with EG VW and I am pleased. I especially appreciate the car wash with my last 2 visits. Don and everyone else were very nice to work with.
I had had a bad experience buying my last car - Wyatt and the team were understanding of my anxiety and patient when I needed time. I’m now the owner of my first brand-new car and confident that I made the best choice for me.
We purchased a 2021 Tiguan. It was a very positive experience The finance dept was honest, efficient, and didn't try to oversell us on packages or products we didn't really need! Sales manager Graham Copps and Bobby were very helpfull.
We are extremely pleased with the purchase of our 2021 R-Line Atlas! Our experience in working together with Fritz at Elk Grove Volkswagen was phenomenal, and most memorable! He is very knowledgable, professional, and resourceful, finding us the specific vehicle we were hunting down. We welcomed our 3rd child in the middle of researching the Atlas, and when we were ready, Fritz and the EGVW team picked up where they left off, and sealed the deal! The follow-up from Fritz after the purchase was a bonus, to make sure we have every question covered. Thank you so much for a wonderful ...
We are extremely pleased with the purchase of our 2021 R-Line Atlas! Our experience in working together with Fritz at Elk Grove Volkswagen was phenomenal, and most memorable! He is very knowledgable, professional, and resourceful, finding us the specific vehicle we were hunting down. We welcomed our 3rd child in the middle of researching the Atlas, and when we were ready, Fritz and the EGVW team picked up where they left off, and sealed the deal! The follow-up from Fritz after the purchase was a bonus, to make sure we have every question covered. Thank you so much for a wonderful ...
Just purchased the new 2021 ID4 Pro. I am very happy with my purchase and thoroughly enjoyed working with Fritz. He remained patient and helpful as I changed my mind several times —always promptly responding to questions and concerns. Best car buying experience ever!
I had the best experience buying my car from here the other day. Highly recommend Bobby as the sales person, he has just the right calm, kind and supportive energy for a major life purchase! So happy and grateful with my purchase and the experience as a whole.
I just purchased the Volkswagen ID4 with Fritz Dunn. Fritz was wonderful to work with and made the entire buying experience pleasant. He was exceptionally prompt in responding to my many questions and very knowledgeable about the features of this new EV. He took lots of time with giving me an orientation before I drove the car home yesterday and set up a time to meet to go over any questions and introduce me to the service department. Fritz secured my confidence in the integrity of this dealership. Best new car buyer experience to date!
I was interested in one of the used cars they advertised for sale. It had been traded in and was essentially a new car. Graham responded to my inquiry and had Nathan show me the car when I went in. I wanted to buy the car and thanks to Graham and Nathan, I was able to negotiate a wonderful price for it. I bought it the next day. The car had been fully serviced and they washed it for me while we did the paperwork. I could not be more pleased with the treatment I received that made this and ...
We saw an ad for a used car at EG VW and went in to check it out. The ad was totally accurate as to the features and great condition of the car. Our salesperson, Wyatt, was calm and helpful, he answered our questions, explained the features and helped us throughout the process. We are extremely happy with the car. It's three years old but looks brand new inside and out.
Went in around 8pm Oct 2020 was help by Fritz great guy was out before 9 with the car I came in for. Great Experience
We recently purchased a 2021 VW Id.4 from Elk Grove VW (Fritz Dunn) was a great experience. We highly recommend Fritz for your new VW purchase.
They were on-time, explained everything and reasonably priced. They were quick too.
Went in and needed a car after the last one I purchased 6mos ago got hit on the freeway. Bobby and the staff took great care of us and got us into another vehicle with no hassle and no pushback. When my family and I needed someone to help us in this stressful time, these guys came through for us and lifted a massive amount of burden off our shoulders. Thank you for your understanding and all of the help you and your team provided. We can't thank you enough. The Scholer Family
I recently purchased an Atlas through this dealership and could not have been happier with the process. Fritz Dunn was my consultant and was so kind and listened to my wants. He made the process so seamless and was very patient with great communication. This was the first good car buying experience I have ever had. Thank you!
(Translated by Google) Cool place people are helpful, I also found a car that I like (Original) Класное место люди отзывчивые, я тоже нашел машину которая мне нравится
I had a very positive experience with Elk Grove Volkswagon. The salesman, Bobby Williams, went out of his way to accommodate me while test driving the Atlas Cross Sport. I brought my dog and he dog sat while I drove. He was never pushy, just a really nice person. When it came to purchasing the car, he did his best to help me get the price I wanted. He succeeded and the dog and I have a new car that we absolutely love. Later, when questions arose, I texted him for help and he responded promptly. The finance manager was ...
I had a very positive experience with Elk Grove Volkswagon. The salesman, Bobby Williams, went out of his way to accommodate me while test driving the Atlas Cross Sport. I brought my dog and he dog sat while I drove. He was never pushy, just a really nice person. When it came to purchasing the car, he did his best to help me get the price I wanted. He succeeded and the dog and I have a new car that we absolutely love. Later, when questions arose, I texted him for help and he responded promptly. The finance manager was ...
I am a returning customer, times three! Bobby, Nathan, and Wyatt are all amazing, knowledgable, and not your typical car salesmen, if you know what I mean. They are respectful and I feel like they really listen to what your needs/wants in a vehicle. They are taking many safety measures due to COVID and in my opinion, it made me feel comfortable and didn't effect the buying process, time wise. They are considerate of your time and you can see they make an effort to keep little to no wait time. Tony, the sales manager makes me laugh. ...