Customer Testimonials
Poor communication and service completion on time.
Service rep kattelyn was on point every step of the process. Very promt & customer oriented.
Customer Sevice has really declined especially the in the service department. Rude on the phone and don't treat customers who pay a lot of money for their services like customers. Minh has awful customer service skills
I had excellent service! Antonio was very informative and had great customer service, really appreciate the patience he had in dealing with my situation.
The best people, the best service, the best treatment I have ever found at a car dealership.
Worked with Luis to purchase a new SUV. He was friendly, knowledgeable, and went out of his way to make me feel comfortable and to understand my budget and needs. I would go to Luis again in a heartbeat to purchase a car. ☺️
It’s my best experience! Everything is very fast and professional, at the highest level! My best recommendations!
Friendly knowledgable staff. The only downside was it took 2.5 hours to complete a cash car purchase.
Luis was exceptionally helpful and worked with me in my limited time slot to accomplish what was needed. He went above and beyond to provide me information BEFORE I arrived at the dealership so that once I was there we could complete the transaction seamlessly!
Appointment was easy to make. My service rep was ready for me. The job was completed timely. Communication was clear and professional.
Barry and the technicians provided great services. Kept me well informed.
Waiting over 2 hours for a 10k EV checkup when I had an appointment and only 1 other customer waiting in the service department when I arrived and departed is ridiculous.
We are longtime VW owners (55 years and more); third car purchased from EG VW, three different owners--and we have been pleased with the cars and the care we have received. Luis did a great job--close contact and sup[ort, open to questions and concerns, and most important, gave us solid information or careful not to claim what wasn't answerable. His associate gave us faulty information on two points, worked to "sell us"; Luis served our needs, listened, and solved.
An idea: folks like us come to electric cars with worries and misconceptions; offer an evening or weekend ... Read More Google - Apr 26, 2024
Diego my sales rep (Elk Grove, CA) was AMAZING. The process was easy & fast. I wish everyone could have a sales rep like Diego. I don't plan on buying another vehicle anytime soon but please believe I will refer all my friends and family who are in the market for a new vehicle to Elk Grove VW.
I had a wonderful experience buying a 2024 Atlas at Elk Grove VW. They have a great no pressure sales staff and were thorough in answering all my questions. The buying process was very quick without the usual pressure from the finance person to buy a ton of extras you don’t need or want. Will definitely buy my next vehicle here
I especially like the undercarriage video. I also found my service rep very knowledgeable. He explained everything I needed, and why. The work was done correctly and on time at a fair price.
Personable and efficient. Video is a good idea.
Excellent Customer Service! Exceeded my expectations! Thank you Antonio!
Luis was extremely helpful during my ID4 purchase. It is what it is for what I got with my trade in with my former Fisker Ocean. That situation was completely out of my control. Really weird now that I have a car with all the advertised features working and having a second key fob 😂
The overall service was great. Minh who has helped me each time I've been there has always gone above and beyond in explaining the issues with my car, but also was transparent and communicative regarding any additional issues regarding my car.
Great, prompt service. Highly recommend.
they are NOT transparent about listed pricing on cars.com. I confirmed the price with them on call & email before driving 1.5 hour for the test drive and purchase. initially everything went fine with little back/forth on pricing, however, after waiting hour plus for the paperwork they tried to slip in some of their useless care packages into the last bill of sales without any mention at all. when I asked them about the Maxcare package just 5 mins before that document the salesperson (not Bobby) LIED to me that its already included in price. But guess what, when the ... Read More DealerRater - Mar 12, 2024
They were efficient and kept me updated! Explained everything that was happening in detail and answered my questions when I had them.
Great service and the video was amazing
Excellent service department and staff. My only "knock" is that the dealership/service department does not provide a shuttle service.
Miguel Rodriguez took us in quickly and professionally. Answers all our questions and concerns. Made our 10k maintenance process a great experience
Kattelyn was very helpful, courteous, and professional. She answered all my questions and kept me in the loop as my car was being serviced. She is a great asset to have working for the Volkswagen service department. Thank you Kattelyn. It is so refreshing, in this day and age, to get a member of customer service that actually cares for their customers.
great experience! Caitlin and Journey are the best, so helpful and friendly. i really appreciated the service and care they provided!
As somebody who is working a crazy schedule, I've had to make a few appointments and then be an annoying no-show. However, when I finally got around to being faithful to my appointment request (sorry again!), the team here was nothing short of amazing. They worked with my elderly parents on my behalf and coordinated everything perfectly. The line of communication was held the entire way through the process, and I am very appreciative of their service. Thank you!!! - Paul H.
I've been coming here for 3 years, for car service. Service staff is great, the waiting area is clean with Wifi, and desks for privacy, if you are working while waiting.
Great service
Friendly
excellent customer service.
Great service and responsive!
Bobby was not pushy.
Barry Bagaman in the service department is a professional humble nice guy that makes the experience of booking and getting service very easy and not stressful. Jim the service department manager is a professional nice guy as well, amazing people like this deserve to represent Volkswagen as a worldwide company in one of their dealers service departments.
The gentleman who helped me was very nice, helpful and knowledgeable. My husband and I really appreciated the video of my car your mechanics made, that's a great touch!
Our salesman Diego was excellent. Made the purchase very easy and no pressure. Gave me a great deal on my trade in and was out of there in under 2 hours.
The sales person, Luis Chavez, Made my car buying experience a very positive one! He was patient, professional, knowledgeable, and friendly. The other members of the Knights Volkswagen were excellent as well. I will recommend Luis Chavez and this dealership to others. Again, Thank you Luis!
My service advisor was efficient and friendly. Service completed timely.
Barry was great to work with, and the process for scheduling and pick up was easy!
Many dealers are charging huge markups on some models. This is one of them. It took quite a few emails to finally receive the quoted price, which had a $7,500 markup on a $48,000 vehicle. It's awful practice to try to squeeze every last dollar out of something that already had a price with profit built in, especially when you are doing it to the enthusiast that would likely be an evangelist for the brand. VW corporate is encouraging the behavior, essentially turning people off their brand as well as crushing an already struggling market segment. Now Elk Grove is sending ... Read More DealerRater - Dec 15, 2023
outstanding
Service agent Antonio was awesome. Very helpful in explaining everything.
ID.4 purchase with the Elk Grove Volkswagen team was a breeze. Luis, Zach, and Keann in Sales, and Austin in finance were professional, friendly, and transparent throughout the entirety of the process.
Everybody was very helpful.
Miguel was very helpful during my scheduled service for my ID.4. I took my 2021 ID.4 in for a recall. He explained the steps to complete the recall and set me up with a loaner car. He kept me posted on the status of my repairs and was great when I needed to pick up my car.
I recently had a fantastic experience at this car dealership. Everyone I interacted with was incredibly professional, friendly, and efficient. From the sales team to the finance department, the staff made the car-buying process smooth and enjoyable. I highly recommend this dealership for their excellent service and friendly atmosphere.
Simple, fast, efficient, and transparent
I enjoyed coming here to get my car. The process was stress free and with the help of the Finance Manager Rosa she explained everything clearly and made it an enjoyable experience for me. My salesman Diego was knowledgeable and wasn’t pushy at all. They have a great team here at Volkswagen and i would highly recommend this dealership to anyone looking for a car and great customer service.
Communication
My AC was not working correctly on my Jetta. This is the 2nd time I brought it in for this issue but Miguel Rodriguez who was my service advisor was very helpful throughout the whole process. I was given a rental car which was very helpful because they needed to keep my vehicle for 1 week for full repairs.
Your staff is friendly, and honest. Work fast. And do the work the right way.
Great service. Transparent from start to end. Thanks Ray!!
I expected quality service. What exceeded my expectations was how competitively priced your services were. Cheaper than JiffyLube for an oil change! Same price as my local mechanic for rear brake pad/rotor replacement.
Elk Grove VW Diego and the staff was excellent easy to deal with and would recommend buying from here
I worked with Graham over the internet and phone and the process was fairly seamless. We did have some communication issues on connecting the Electrify America App, but got that squared away.
Miguel was my service tech, he was patient, communicative and helpful in terms of keeping me informed every step of the way. He did a great job of explaining the technical car jargon, so I could understand and put me at ease that my car was in good hands.
Staff always greets me with a nice welcoming and smile and the service is always spot on.
there was an issue with the tire pressures that I had to correct myself due to the fact I was under a time constraint to pick up the car. they did walk me through solving the issue once we figured out exactly what it was. there was a one minor part missing that they are now going to mail to me which we both agreed would be the easiest way to get it to me since I am not in the town of the dealership. the overall experience was very good and dealing with the sales staff was very good.
Minh is awesome!
The best car buying experience I’ve ever had. Excellent knowledge from the sales team, no pressure, and great service from everyone involved. I’ve spent 6 hours purchasing a Honda and it only took us 2 hours to complete this deal and receive a detailed, polished, full of gas car - and instructions on how to connect things and work the systems. The over all approach and level of service was far above any other I’ve had. The Knight Group’s level of customer focus and desire to provide an uncommon car buying experience stands out. Thank you!
We had been looking at VW atlas for a few weeks and after going to a few other dealers, we landed with Elk Grove VW and I’m so happy we did. Our salesman was Diego and we have nothing but amazing things to say about our experience with him and the entire staff. We live 2.5 hrs from Elk Grove and Diego took pictures as I requested and communicated with all my requests and questions days before we made the trip. It didn’t really feel like that typical car buying experience. It felt so relaxed and they were more ... Read More Google - Sep 5, 2023
Service advice was clear and specific. Service was delivered on time as promised.
Barry was very helpful and kind with getting this done
My salesmen Nathan was great! It was definitely worth the drive to Elk Grove Volkswagen. I’m a previous preferred Niello VW customer and I wasn’t happy with them.
Minh was so helpful and awesome!
The team made it such a hassle free process for me. They gave me the best rate possible and searched until they got the best numbers out there! I called Brandin (sales manager) first thing in the morning and I commuted to the location and was out within two hours!! That’s unheard of with purchasing vehicles. At least in my experiences. Diego was amazing and was very attentive with every step of the way with my purchase. Austin was also a tremendous help with all the financing paperwork. They even are going to replace my back tires having >80% ... Read More Google - Sep 1, 2023
was treated really great by Ray
Just a great experience in purchasing a car.
My partner and I leased an ID.4 from Elk Grove VW, and it was an excellent experience. We worked with Luis who was the greatest salesperson we’ve ever worked with. Luis was extremely knowledgeable, patient, and consistent with follow-up. The entire process was welcoming, quick, and easy. If you’re looking to purchase a VW. Definitely check out Elk Grove VW. We couldn’t be happier with our experience and purchase.
Had a check engine light while travelling far from home and they helped us out. Turned what could have been a pretty terrible day to a relief. If I lived in the area, I'd be shopping for my next car here.
Easy process, great customer service experience
Grahm did an excellent job! Great prices outstanding service.